Cancellation & Refund Policy

45 Days or More Prior to Departure: Token administrative handling charge of ₹3,000 per person or 10% of total package cost (whichever is lower).

30 to 44 Days Prior to Departure: 25% retention of the total package value to cover confirmed hotel blockings and ground vehicle advance deposits.

15 to 29 Days Prior to Departure: 50% retention of the total package value due to peak room reservations and non-recoverable partner commitments.

Less Than 15 Days / No-Show: 100% retention. No refund is feasible due to irreversible hotel buyouts, internal transfers, and attraction ticket issuances.

Flight Tickets (Domestic & International): Airfares follow the respective airline's fare rules. Promotional non-refundable tickets forfeit fare amounts, and airline cancellation fees apply.

Consulate & Visa Processing Charges: Visa fees paid directly to embassies, consulates, or application centres (VFS, BLS) are completely non-refundable once documents are lodged.

Luxury Train & Cruise Cabins: Cruise lines (e.g. Genting Dream, Star Cruises, glass yacht buyouts) operate under strict non-refundable cancellation matrices upon voucher issuance.

Monuments & Special Entry Passes: Pre-purchased timed entry passes (Burj Khalifa 124th floor, Universal Studios, Gondola tickets) cannot be cancelled or transferred once booked.

Processing Turnaround: Once an eligible cancellation is verified by our finance team, refunds are initiated within 7 to 10 banking business days.

Original Source Payment: In accordance with Indian banking and RBI regulations, refunds are remitted directly to the original bank account, debit/credit card, or UPI ID used for the booking.

Detailed Settlement Sheet: An itemized reconciliation statement detailing deductions, airline surcharges, and net refunded amounts is emailed to the primary traveler.

Cashless Accounting: For auditing clarity and traveler safety, all refund transactions are strictly processed through electronic banking channels.

Credit Shell Facility: If a tour is rendered unfeasible due to extreme weather (landslides, heavy snowfall, cyclone warnings) or official travel restrictions, Safal Yatra issues a Credit Shell voucher.

12-Month Validity: Credit Shell amounts may be redeemed toward any domestic or international holiday package within 12 months from the date of issue.

Date Rescheduling: Where hotels and airlines permit fee waivers, our team will assist in shifting your travel dates without additional service penalties.

Tour Operator Cancellation: If Safal Yatra must cancel a fixed group departure due to operational reasons, travelers receive a 100% full refund with zero deductions.

Written Communication Requirement: Cancellations cannot be processed over verbal phone calls. The primary registered traveler must submit an email or written notice.

Required Information: Please include your Booking Voucher Number, lead passenger name, scheduled travel date, and reason for cancellation.

Official Contact Address: Send your cancellation notice to our customer desk in Vadodara or coordinate with your dedicated holiday manager.

Acknowledgment Timestamp: The official cancellation timestamp is recorded upon receipt during business operating hours (Mon–Sat, 10:00 AM – 8:00 PM IST).